FAQs
To check the status of your order, log in to your account and click “My Orders” or email tracking@Skinn.com
Log in to your account, click “My Orders”. If the order has not already shipped, then you will see three options:
1. “Pay”
2. “Cancel”
3. “View”
Clicking “Cancel” will show a confirmation message at the top of the screen saying “Your order was cancelled”. The order is now cancelled. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Log in to account to check your order status. Be sure that all of the items in your order have shipped already. If your order displays the Package Tracking Numbers, check with the shipper to confirm if your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Log-in to your account and check the order history to verify all items missing were processed. If the item was processed please contact customer service for further assistance. If the item was not processed you will need to re-order.
Please log-in to your account and check the order history. If the order history does not match what you received, please contact customer service within 72 hours.
Please see Returns & Exchanges policy. If you receive a damaged or defective item, we will be happy to send you a new product, simply call or email customer support.
Mon-Fri: 9:00am-6:00pm PDT Toll Free: 1-866-DIMITRI (1-866-346-4874) If outside North America: 1-951-699-7601 Email: Customerservice@skinn.com
Credits usually take 7-10 business days from the time we receive your item(s).
Yes. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
• Visa
• Paypal
• Mastercard
• American Express
• Discover
Click on the shopping bag icon located at the top right of the site. In the resulting menu you will see the list of products in your bag. There will be an option to either Checkout or View Cart. Either option will allow you to enter a coupon.
- If you choose “View Cart”, there will be a summary view of the cart with options to update or delete products. Beneath the product list is a text box labelled “Coupon/Gift Code” and a button next to it to “Apply Code”.
- If you choose the “Checkout”, there will be an order summary page with text outlined in grey at the top of the page that reads “Have a coupon? Click here to enter your code”. When you click on the “Click here to enter your code”, a text box labelled “Coupon/Gift Code” and a button next to it saying “Apply Code” will appear under the gray outlined text.
To purchase an E-Gift Certificate for someone, click here. If you are the recipient of an E-Gift Certificate, you will receive it via email.
If you’re not already logged in as a user, the right of the site will have a menu item that says “Sign In”. When you click on this menu item you will be taken to the “My Account” page where you will have two options: 1. Sign In, and 2. Register. If you enter an email address and specify your password in the “Register” box, you will create a new user account on the site and an email confirming the new user account will be sent to the specified email
Login to your user account and click “Edit Account” on the left side of the page.
Click “Sign In” on the top right side of our site. On the Sign In/Register page, select “Lost your password?” located at the bottom of the “Sign In” box. This will take you to a new page where you can specify the email address for your account on file. Submitting this email address will trigger an email notification at the address specified which will provide a link to set a new password. Clicking on the link provided will take you to the website where you can set a new password. Once the new password is saved, there will be a link at the top of the page to login.
To receive exclusive updates, special offers and exclusive tips, subscribe to our newsletter. Click the envelope icon on the top of the homepage.
To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of the email.
Skinn is required to collect sales tax on the purchases made in the state of California only.
After signing in, go to “My Account” located at the top right of our site. You may compare your orders on our website, with your financial records. If you have questions or concerns, please contact customer service for further assistance. Check with your financial institution for currency exchange rates or other applicable charges and fees.
Mon-Fri: 9:00am-6:00pm PST Toll Free: 1-866-DIMITRI (1-866-346-4874) If outside North America: 1-951-699-7601 Email: Customerservice@skinn.com
A receipt/invoice should have been emailed to you with your purchase. You can view your orders on the “My Account” page located at the top right of our site. Click on “View” next to the order you would like to receive a receipt for and you will be taken to the order summary view page that includes the receipt. You may print if needed. If you did not receive an email, please contact customer service.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
We do not test our products on animals.
- Skinn is sold exclusively through the following channels;
- Televised home shopping networks
- Authorized online boutiques.
- The Skinn store on Skinn.com
- We do not authorize sales through secondary markets such as Amazon or Ebay. These items may be counterfeit.
We apologize for discontinuing your favorite Skinn product. We appreciate your understanding when a formulation or shade is discontinued; it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If you do not see your favorite item on our website please contact customer service, as it is possible we may have small quantities on reserve.
Yes, please contact Pro@Skinn.com.
Through our live television partners, we are able to offer limited time offers and product sets, which may no longer be available. To shop some of our best-selling value kits, click here.